Returns & Refunds

Returns & Refunds

At Mystery Boxes Geraldton, all of our products are carefully curated mystery items designed to create a fun and exciting surprise experience.

Change of Mind

Due to the nature of mystery boxes, all sales are final.

We do not offer refunds, returns, or exchanges for change of mind, including:

• Not liking the items received

• Receiving duplicate items

• Personal preferences not matching expectations

By purchasing, you acknowledge that all items are selected at random and may vary.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.

If your item is:

• Faulty

• Damaged

• Unsafe

• Not as described

You are entitled to a repair, replacement, or refund as required under Australian law.

Please contact us within 7 days of receiving your order with photos and details so we can assist you.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Contact us within 7 days

• Provide clear photos of the issue

• We will arrange a suitable resolution

Contact

For any issues, please contact us via:

Facebook or Instagram: @mysteryboxesgeraldton