Refund policy

Returns & Refunds

At Mystery Boxes Geraldton, all of our products are carefully curated mystery items designed to create a fun and exciting surprise experience.

🎁 Change of Mind

Due to the nature of mystery boxes, all sales are final.

We do not offer refunds, returns, or exchanges for change of mind, including:

• Not liking the items received

• Receiving duplicate items

• Personal preferences not matching expectations

By purchasing, you acknowledge that all items are selected at random and may vary.

⚖️ Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.

If your item is:

• Faulty

• Damaged

• Unsafe

• Not as described

You are entitled to a repair, replacement, or refund as required under Australian law.

📦 Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Contact us within 7 days of receiving your order

• Provide clear photos of the issue

• We will arrange a suitable resolution

📩 Contact

For any issues, please contact us via:

Facebook or Instagram: @mysteryboxesgeraldton